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What defines a good custom cabinet maker?

Posted by info on 11/7/2010


When there are literally thousands of companies in your industry, what exactly sets one apart from the other?

At Stonebelt Cabinets, we believe the answer lies in how a company acts when things don’t go right. Just as we witness this phenomenon in our personal lives, it is when problems occur that you get to see a person, or in this case a company, in its true light. This is where you often see companies and individuals hide from their mistakes and either sweep them under the carpet or suddenly become unreachable, especially since this is usually after payment has been rendered. So what do we do that is different than the typical unscrupulous contractor? Simple; we notify you of what we did wrong and fix the problem at our own cost, as soon as possible. A perfect example is the paneling project we completed in Huntington Beach, pictures of which you can see here and on our Facebook page, where we finished everything with stain and lacquer that turned out to not match the existing entertainment center close enough. This was a huge problem to say the least as literally a month of work was at stake because the last step in the process, staining and lacquering, did not go as planned. So what did we do? We took everything back and spent an entire week working on a chemical peel to get all the finish off the paneling. Then we spent another week reapplying the stain and lacquer to the paneling. We went the extra mile and the final result was a perfect match and another happy customer.

Another great example of this situation is a recent kitchen we completed in Placentia, where the doors were made using applied moulding and the finish was done in white lacquer with brown glazing. Because of the applied moulding door style, the minimum sizes for the drawer sizes were very high and this forced us to use flat panel drawer fronts for the small drawers on top of the island. Typically such flat panel drawer fronts look great because they still have the same edge detail as the doors. In this case however, we did not realize that the brown glazing would make the flat panel drawer fronts look too inconsistent. The end result simply did not meet the customer’s vision and the inconsistent glazing made the cabinets look off. We decided to detach and throw away the old drawer fronts and replaced them with drawer fronts that were not built using applied moulding but still shared the same pattern inside and around the edge. This solved the problem because the glazing was now consistent across all the cabinets and the customers were elated with the final product.

Stonebelt Cabinets Custom Kitchen Cabinets

So what’s the final takeaway? It’s that we do not claim to be perfect and do make mistakes, but we are always there to take responsibility and do not stop working until you are fully satisfied and we can be proud of our final product. By: Stonebelt Cabinets
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